Harvard case studies - Operations management

McDonalds case Part BI.IntroductionMcDonalds is a very famous firm-food take house with such(prenominal) than 31,000 worldwide branches. Its main dishes are beefburger and fries. McDonalds has especial(a) prime(prenominal) of food but in turn it serves its patrons fast. However, the restaurant is close 41 old age olds now and consequently it becomes penetrated and mature, it has much competitions and tough challenges. In Operation management term, McDonalds has highly subordinate operating system, its kitchen and its management, to serve high volume clients. As old age goes by, the demands change. People become more(prenominal) mobile and have dynamically changed their schedules to eat from at dawn to midnight and also become more selective. They don?t postulate static menus anymore. They want broader woof of sandwiches or burgers at their lunch or dinner time, and, the most(prenominal) of import thing, they still expect fast service as sooner or even faster. To h andle this challenge, McDonalds has upgraded its kitchen system into Just-In-Time kitchen corpse named Made-For-You. The Goals of this sassy system are:Improved food quality, including health line of work and food safety requirementsMore flexible and compatible with new menusBuilt fall in and faster node serviceUsed human resources ,e.g. crews/employees, more useful and productiveII.Made-For-You strategy versus Old Process SystemII.a.

Technology and Process DifferencesThe ProcessIn the old way, McDonald?s was used to applying Make-to-Stock for preparing its food to customers (Look at Exhibit 1)In this process, finished products were unvarying in the metal warming bin (storage) unt il a customer order the product(s). How many! products are going to be unbroken is its manager?s prediction/forecast. In early years, demands were non so complicated, just around Big Mac and/or heat up fries. Since early 2000, McDonald?s uses Make-to-Order system to meet with ever-changing demands which motif more variety, yet still want fast hurrying of service (Look at Exhibit 2)In this new process, well-nigh materials... If you want to get a full essay, order it on our website: OrderEssay.net

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